Benefits:

Frequent performance-based incentive opportunities
Growth opportunities
Paid training
Flexible schedule and time off
25% employee discount
Free ice cream/beverage every shift

About Us

Far Out is a New Zealand Style ice cream shop based in Boston, MA. Founded in 2019, Far Out aims to bring New Zealand’s signature Real Fruit Ice Cream to the rest of the world, one cone at a time. Guests choose a fruit from a wide variety of options to be mixed with a hard scooped ice cream base, creating a made-to-order finished product which stands apart from both traditional hard scooped and soft serve ice creams. Our core focus is on enlightened hospitality and delivering the highest quality product and experience for both our customers and our teammates. Far Out is continuing to expand rapidly, and as a result we are looking for motivated individuals who are eager to be a part of a growing small business and super fun team!

Job Description

Far Out Ice Cream's Events & Catering program is hiring for the Supervisor position. This is a customer facing role in which you are bringing product to various events and serving it to our clients.

Events Supervisor Responsibilities:

Staff all Far Out Events & Catering opportunities, including weekly markets and private events.
Provide exceptional customer service, greeting customers and answering questions about our menu and offerings
Safely drive our van to events venues
Help the Events Manager to prepare for events, including prepping products, printing menus, and packing the van.
Maintain Far Out’s clean and professional appearance at each event
Operate point-of-sale system and handle cash/card transactions
Follow health and safety guidelines to ensure food safety and cleanliness
Participate in team meetings and training sessions
Other duties as assigned

Far Out Events Supervisor Expectations:

Customer-Centric Approach: Treat every customer interaction as an opportunity to create a positive and memorable experience. Go above and beyond to ensure each guest feels valued and appreciated.
Product Knowledge: Be well-versed in our menu offerings, ingredients, and preparation methods. This knowledge empowers you to confidently answer customer questions and make recommendations.
Effective Communication: Actively listen to customers, understand their preferences, and tailor your service accordingly. Clear and friendly communication is key to building rapport.
Problem-Solving Skills: Address customer concerns or issues promptly and professionally, seeking solutions that leave a positive impression.
Attention to Detail: Pay close attention to the presentation of our products and the cleanliness of our store. A well-maintained environment enhances the overall customer experience.
Team Collaboration: Work seamlessly with the Events Manager and any teammates to ensure a smooth and efficient workflow, contributing to a positive and enjoyable atmosphere for both customers and staff.

Qualifications

2-3 years of fast-paced food service experience required
US Driver’s License
1. Preference for experience driving oversized vehicles
Strong customer service skills with a focus on hospitality
Coolness under pressure
Knowledge of food handling and sanitation practices
Basic math skills for cash handling and order processing
Reliable transportation to our Brookline location
One professional reference
6 month minimum commitment

Benefits

Free ice cream/beverage every shift
25% employee discount
Paid training
Growth opportunities
Frequent performance-based incentive opportunities

Pay: $16 per hour (+ tips)

Expected hours: 20 – 40 per week

Compensation: $18.00 - $26.00 per hour

Real Fruit, Real Ice Cream, Really Good!

When our founders visited New Zealand, they not only encountered the beautiful culture, but were met with the joy of trying what Kiwi’s call ‘Real Fruit Ice Cream.’

We hope that our ice cream can be a vehicle for something greater: focusing and participating in the rich communities we are located in, spreading happiness to our customers and our team members, and striving towards sustainability goals.

We believe in sincerely connecting with customers and creating a company culture that puts our teammates first. Like every worthwhile mission, the journey to this point takes time. From the beaches in Hull, MA to our beautiful Brookline, MA storefront; we are excited to see where Far Out goes next.

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